Fastest way to reach us. We aim to reply within one business day.
[email protected]Contact Black Prada Sunglasses
Questions about shipping, returns, sizing, or styles? Our team is here to help Monday–Saturday, 9:00–18:00 CST.
Hours
Mon–Sat, 9:00–18:00 CST
Closed on US federal holidays
Order help
Need to update an address or cancel? Contact us ASAP with your order number.
Start a requestAddress
2415 N Southport Ave, Suite 2FChicago, IL 60614, USA Get directions
Send us a message
Complete the form and we’ll reply via email. Fields marked with an asterisk are required.
Find us
We’re an online-first store. Visits by appointment only.
Frequently asked questions
What are your customer service hours?
Monday–Saturday, 9:00–18:00 CST. We usually respond within one business day.
How can I track my order?
When your order ships, you’ll receive an email with a tracking link. If you can’t find it, check your spam folder or contact us with your order number and we’ll resend the link.
What is your return policy?
Unworn items in original condition can be returned within 30 days of delivery. Please review our
Refund & Returns Policy for instructions.
Can I change or cancel my order?
If your order hasn’t shipped yet, we can assist with changes or cancellation. Email
[email protected] as soon as possible with your order number.
Do you offer prescription lenses?
We currently sell non-prescription sunglasses. For prescription needs, consult your optician about fitting Rx lenses to compatible frames.